LESLIE: Brad in Michigan is not getting the shower that he enjoys. How can we help you with this problem?
TOM: Yeah, that’s because you have a problem with your diverter. It’s not divertin’ (chuckling) like it should be and that’s a valve issue and it probably can be fixed by replacing the shower valve; replacing the diverter valve. Unfortunately, it’s a fairly difficult thing to do.
LESLIE: Because it’s behind all of that tile and wall, correct?
TOM: That’s right. The other option is, depending on the age of the valve, some valves have like what’s called a cassette, which is like all the guts in the valve in one piece, and it’s replaceable. Is this an old house?
TOM: Yeah, it may not be easy to do but it’s worth talking to a plumber about. Sometimes you can replace the guts of the valve without opening up the wall and replacing the whole valve itself.
LESLIE: Is there an access panel, Brad?
BRAD: There is an access panel in the bedroom behind the bathroom.
TOM: Well, that’s good news.
LESLIE: (overlapping voices) That’s great.
TOM: That makes it a little bit easier.
BRAD: OK, so it something that still a plumber should be doing though?
TOM: Yeah, it’s a little complicated and if you start taking it apart yourself I’m afraid you might not be able to get it back together again, Brad.
BRAD: Alright, well thank you.
TOM: You’re welcome, Brad. Thanks so much for calling us at 888-MONEY-PIT.