Filing a claim with your insurance company can be the least of your problems. Because my claim was a significant amount due to April 2011 tornado damage, the insurance check was made out to myself and the mortgage company. It's been nearly 2 months and the mortgage company is STILL holding my money hostage. After repeatedly faxing a materials list that they "approved" (& finally admitted to receiving), I was to get 20% of my insurance money to initiate repairs. Well....that was 3 weeks ago. Still no money!

Who, besides the Better Business Bureau, can I file a complaint to?