LESLIE: Cynthia in New York is on the line and there seems to be a whole host of problems going on with this tile floor. I was going to start itemizing but why don’t you just tell us what’s going on?
CYNTHIA: My house was built in 1948. It’s oak hardwood floors throughout. I bought 12-inch-square ceramic tile from Lowe’s in order to put in an area coming in from the front door, going through the foyer area. And last year, I installed – had it installed. And it was during a heavy rainstorm, so the repair people cut the tiles right inside my house and created tremendous – there was a cement dust throughout.
And when the installers left, they told me that the grout should be sealed, which I did using a special spray can. And they said that they would return to finish on the edges to prevent tripping, et cetera, because it was raised slightly higher than the rest of the floors.
After a few weeks, I noticed movement of the tiles and then a couple cracked. And now, all of the tiles move and the grout in the heaviest traveling areas has turned brown when I wet-mop it. The rest remains white.
TOM: OK. So, Cynthia, let me just summarize this. Essentially, you’ve had this tile down for less than a year and the tiles are getting loose?
TOM: Alright. So the installation was not done correctly. The grout – the porosity of the grout – whether it’s getting brown, red, yellow or blue I really don’t care so much about, because that’s all meaningless when the tile is not adhered well.
So the problem here is that the installation sounds like it was done incorrectly. I don’t know how they adhered the tiles, I don’t know how they prepared the floor, but there is no way that tile should be loosening up inside of a year and having all of these problems associated with them. So, this is a situation where it really is the installer’s responsibility. And if you can get that installer back, I think they owe you a new floor.
CYNTHIA: Yeah. I can’t stick one here and stick one there or that sort of thing.
TOM: You’re fighting a losing battle, OK? Because you had – you saw it right away; they started to loosen up right away. Now it’s just getting worse. And the reason the tiles crack is because they’re not supported evenly underneath. Keep this scenario in mind, too, the next time you hire a contractor. Drafting up a contract for contractors can go a long way toward alleviating these hassles.
So this all comes down to installation. If the floor was put down correctly, those tiles would be rock-solid. Insofar as the grout is concerned, yeah, you do seal the grout. It is a maintenance issue to maintain it. I’m not so concerned about that. It certainly wouldn’t crumble if the tiles were secure. But that really is the issue. The tiles have to be removed at this point. This is too far gone to simply repair the cracked tiles. The adhesive has to be pulled out. You may need to install another layer of underlayment. I’m not quite sure, again, how it was attached. And if it’s done correctly, though, it literally can last indefinitely.
Cynthia, thank you so much for calling us at 888-MONEY-PIT and good luck with that project.