LESLIE: Mary in Florida has a plumbing question. What can we do for you?
MARY: Hi. We just love listening to your show. Y’all have given us so much help with our post-hurricane projects. But right now, what we have going on is we replaced our old sink with a new sink. And there was a difference in the depth of the sink, so that caused some drain line to have to be replaced and all that. When we reattached the icemaker coming from the side of the water supply …
TOM: Yep.
MARY: … it’s a copper tube.
LESLIE: Mm-hmm.
MARY: We ended up having to put a saddle clamp on it.
TOM: Yeah, saddle valve, okay?
MARY: Saddle valve, right. Excuse me.
TOM: Mm-hmm.
MARY: So, now we can’t get any water to the icemaker.
TOM: Huh.
MARY: And we’ve made sure that there’s no debris in the saddle valve and it’s tight, so …
LESLIE: And the line’s not clogged in any way?
MARY: No, ma’am.
TOM: And when you put the saddle valve on, did you turn the T handle all the way in so that it pierced the pipe?
MARY: Yes.
TOM: You did?
MARY: Yes.
TOM: You turned it all the way in and you turned it all the way back out and you still can’t get any water out of it?
MARY: No. The saddle valve did pierce the pipe when you put it in, right?
TOM: Ah-ha. (laughing)
MARY: It’s a joint project here. (laughing)
TOM: The way the saddle valve works is the first thing that happens, Mary, is you clamp it to the pipe by tightening up the clamps.
MARY: Oh, okay.
TOM: But it doesn’t actually ….
MARY: It was already pierced, I’m told.
TOM: Well, no, no, no. There’s no way you got it back in exactly the right spot.
MARY: Oh, okay. Alright.
TOM: The way a saddle valve works is you put it on the pipe and it clamps on the pipe.
MARY: Okay.
TOM: And then, when you actually turn the valve in the first time …
MARY: Uh-huh.
TOM: … that actually pierces the pipe and starts the water flow.
MARY: Okay. Well, we get just … we got just a few drops and then it stopped.
LESLIE: So it’s not pierced totally through, then.
MARY: Oh, okay.
TOM: Yeah, because she’s probably half on … you’re probably half on, half off the old hole or something like that.
MARY: Oh, okay. So it’s just not lining up exactly right.
TOM: And is it a brand new saddle valve?
MARY: Is it a brand new saddle valve?
MALE VOICE: Yes.
MARY: Yes.
TOM: Okay. It sounds to me like it’s just not installed right. Or perhaps …
MARY: Okay.
TOM: … it may be a defective valve. But I’m kind of leaning toward, Leslie, it’s not installed correctly.
MARY: Oh, okay.
TOM: So you might want to reset that. Turn the water off … yeah, turn the water off and then reset it.
MARY: Okay, that’s great.
TOM: Alright, Mary?
MARY: Thank you so much for your help.
TOM: You’re very welcome. Thanks so much for calling us at 1-888-666-3974.
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