LESLIE: Alright, we’ve got Randy in Indiana who’s dealing with, it seems like, some sort of bad situation happening on his carpet. What happened? You spilled bleach?
RANDY: No, not exactly. The dog made a small mistake on the carpet.
TOM: (overlapping voices) Ah, ah. Well, [that kind of bleach] (ph).
LESLIE: (overlapping voices) Oh.
RANDY: (overlapping voices) We have a Yorkie in the house and I rushed to (inaudible at 0:03:19.3) there and grabbed a cleaner that had a bleach in it.
LESLIE: (overlapping voices) Aw.
TOM: (overlapping voices) Oh.
RANDY: Our carpet is kind of a blonde color; really light blonde.
RANDY: You can barely notice it but there are two white blotches of white color on our carpet and I was wondering if there’s a way you can possibly stain that to kind of blend it where it’s not so noticeable.
LESLIE: I’m thinking you’re walking from the laundry room with like a full gallon of bleach and like, “Whoa,” trip and like (Tom laughs) – I’m thinking this is a huge mess and I’m like, “Oh, gosh, how are we going to help you?”
RANDY: No, it’s two spots, oh, about as big as about four inches diameter, three inches diameter. And it was actually – it was a laundry detergent that had a bleach in it, so I was …
TOM: Right. Well, you know, that’s not a very big spot and I think that you’ve got a chance of getting it close to what it was. It’s probably always going to be there but we can make it less obvious.
There’s a company that actually specializes in this, called Americolor. And their website is AmericolorDyes.com – A-m-e-r-i-ColorDyes.com. And they have an extensive selection of carpet-dyeing products. They’ve got dyeing pens; they have dye kits.
LESLIE: They have bleach neutralizers.
TOM: Yeah, because it’s not just adding the dye; you have to actually get the surface ready to accept it. And so they’re kind of set up for that. We’ve recommended them for a number of years and they’re pretty thorough.
LESLIE: And you know what? The best part is you don’t have to sort of figure it out for yourself on the website; they’re very helpful in the customer service department. So if you seem a little confused or don’t know exactly what the right thing is, call them up and they’ll talk you through it and get you exactly what you need.
RANDY: OK, thanks a lot. Appreciate it.
TOM: You’re welcome, Randy. Thanks so much for calling us at 888-MONEY-PIT.