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  • Transcript

    Mark in North Carolina is looking to get some hot water to those far places. How can we help?

    MARK: I’m actually having some problems with my dishwasher.

    LESLIE: OK.

    MARK: It doesn’t seem like it’s that far from the hot water heater but it takes forever for water to get to the faucet there, near the dishwasher.

    TOM: OK.

    MARK: And what I end up doing is running the water at the sink by the dishwasher, pretty much…

    LESLIE: Before you run the dishwasher.

    MARK: Not just before but actually through the whole cycle.

    TOM: Oh, that’s crazy.

    LESLIE: Wow.

    TOM: What’s up with your dishwasher? Doesn’t seem like it’s working very well.

    MARK: Yeah, and I don’t know if there’s a way to test the heating element in it or if it’s just a matter that, you know, when it’s not demanding the water that it – you know, since it does take so long.

    TOM: Are you finding, Mark, that if you don’t do that the dishes come out dirty?

    MARK: Yes, that’s the reason that I started checking on the hot water.

    TOM: Well, listen. I think the problem is your dishwasher. It’s not your water heater.

    LESLIE: How old is the dishwasher?

    MARK: About three years old.

    LESLIE: Hmm.

    TOM: Yeah, I suspect that the water heater in the dishwasher, which is supposed to boost the water temperature up, is not working.

    MARK: Hmm.

    TOM: You know, there’s a good website. It’s called RepairClinic.com, where they can…

    LESLIE: It’s an excellent website.

    TOM: They can diagnose the specific part based on the specific model…

    MARK: Mm-hmm.

    TOM: … and then you can actually buy the part and they provide you step-by-step instructions on how to fix it yourself. You might want to head on over there because I don’t think this problem is with your water heater. This problem is with your dishwasher and you’re probably wasting boatloads of cash.

    MARK: Yeah. And I’m not running it on a high – at a high amount. I get it hot and then I let it trickle during the hot water cycle but still, I know that that’s not great.

    TOM: Yeah, but listen. The temperature of the water that you need to clean dishes is higher than the temperature of the water …

    LESLIE: That comes out of the faucet.

    TOM: Yeah, that you clean yourself with.

    MARK: Hmm.

    TOM: There’s supposed to be a booster in the dishwasher that boosts that temperature up a lot. I mean it comes out of the water heater – the maximum it could come out of the water heater is – and this is assuming that the water heater is completely set improperly …

    MARK: Mm-hmm.

    TOM: … at maybe 140 degrees or so …

    MARK: Right.

    TOM: … which is absolutely scalding and totally dangerous. It should be down around 110 or 120. But the dishwasher itself should be boosting that up to 160-ish…

    MARK: Hmm.

    TOM: … because of the temperature inside. You ever notice when you open up a dishwasher mid-cycle and there’s just all this steam that comes out?

    LESLIE: It’s like a steam bath.

    TOM: That’s not happening…

    MARK: Yeah, I don’t get that. (Leslie chuckles)

    TOM: Well, that’s not happening, obviously. That’s not happening because the water’s going in at 120. It’s going in – it’s happening because there’s a heater in there. So your heater is not working. That’s the problem that you need to solve. OK, Mark?

    LESLIE: And that’s a young dishwasher…

    TOM: Yeah, exactly.

    LESLIE: … so you really should take advantage of the repair.

    TOM: Yeah, at that age it’s definitely worth fixing.

    MARK: And you say it’s ApplianceGuru.com? Is that what it was?

    TOM: RepairClinic.com and yes, the – that is one of their characters there. I think it’s the Repair Guru or something like that.

    MARK: Yeah.

    TOM: But it’s RepairClinic.com.

    Mark, thanks so much for calling us at 888-MONEY-PIT.

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