Wet Basement

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I have two sump pumps and my basement has been waterproofed. The company has come back numerous times to try to fix my problem. Water is seeping through the cement floor. The last time they were out 3 weeks ago they said they fixed the problem. Sandy proved them wrong. During storm water came through a crack in floor and made it larger and created a new crack. When I walked outside the house and looked at the yard next to problem area there was a 1 1/2 inch hole in the ground with water pouring out like a hose left on. Water was also coming up from soil to fill window well above problem area. Any suggestions to fix problem?