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What is the most common problem, product failures due to a manufacturer's mistake, or installation failures due to a contractor's mistake?
Products typically will not fail if they've been installed in accordance with manufacturer specification. The manufacturing process generally assures consistency of product. Products that are not properly installed may void any warranty coverage offered by the manufacturer.
Installation of a product, however, is subject to human inconsistency on a day-by-day, moment-by-moment, basis. Making sure you work with only highly qualified and experienced professional contractors is the best way to assure products will be installed as designed, thereby minimizing any problems.
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