Basement Waterproofing Rip-offs: Beware of Waterproofing Contractors and Their Expensive Solutions

Submitted By
Tom Kraeutler
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Q:

My question is about basement waterproofers. I have a problem with my basement flooding, and a waterproofing company charged me $14,219 to correct it. Two of that firm's inspectors insisted that underground water was being forced up into the cellar via hydrostatic pressure and only a French drain would correct it. So the basement waterproofers installed a long, deep ditch running alongside the interior of the home's foundation walls. In turn, that graded ditch was supposed to gravity-feed rising water into two underground electric pumps (at opposite ends of the basement) and eventually pump incoming water into the city sewer system. 

On the other hand, I felt the water was coming from the surrounding earth through a rather thin foundation wall, and slowly running down into the cellar doorway. Now it seems that I was correct. The basement waterproofing company is stalling, wanting to take photos and "brainstorm" their next move. Do you have any suggestions about how to deal with these basement waterproofers?