LESLIE: Natalie in Wisconsin is on the line and is having some issues with old windows. Tell us about the problem.
NATALIE: Hi. I have vinyl windows, which served us very well. But now that they’re older and I want to raise them up, oh, 5 or 6 inches, they won’t stay there. So I have to brace them up or else they’ll fall down and they are quite heavy. Do you have any recommendations?
TOM: So, the window jambs have springs in them and the springs have obviously broken down. And the problem with vinyl windows is, unless it’s a name brand where you can easily find parts, is that it’s really almost impossible to get those fixed.
TOM: And so I’m not going to have a really good solution for you here, Natalie. If it was an old wood window, we could talk about ways to deal with that. But because it’s a vinyl window, it’s already an upgraded window. And if the internal parts are breaking down, it’s difficult to find repair parts for that.
NATALIE: OK. Yes, I have been trying and I didn’t have any luck so far.
TOM: Well, I would search online for the manufacturer and see if there are repair parts available. But short of that, it might be time to start thinking about new windows.
NATALIE: OK. Thank you so much.
TOM: You’re welcome. Thanks so much for calling us at 888-MONEY-PIT.