LESLIE: Now we’ve got Marley from South Carolina on the line with a refrigerator so cold it’s freezing everything in there. Tell us what’s going on.
MARLEY: It’s the bottom drawer; the lower drawer. I cannot use it. I can’t put vegetables in there because they all freeze.
TOM: OK, well, have you adjusted the temperature? Have you tried to make the temperature a bit higher in the refrigerator itself?
MARLEY: Yes, I have. I went from the center, which is five, to four and that made no difference.
TOM: OK. OK. OK. Now, the second thing is, have you taken the drawers all apart and have you cleaned behind them? Because usually there’s a vent back there that helps to circulate the air. If it gets clogged, then that could cause the freezing problem. Because refrigerators work just like heating systems or cooling systems in the sense that they do circulate some air. And if the vents are …
LESLIE: To keep things evenly temperate.
TOM: Right. If the vents are clogged or shut, then that could be the problem. So I would take everything out of there, do a real thorough job cleaning it and see if that solves it. And if it doesn’t solve it, then the next thing that you may have wrong with this is you may have a bad thermostat. And with respect to that, can you tell me how old the refrigerator is?
MARLEY: It’s probably six years old.
TOM: Well, it might be worth the cost of a service call to get the thermostat fixed or replaced, because it’s fairly new.
MARLEY: Thank you very much.
TOM: You’re very welcome. Thanks so much for calling us at 888-MONEY-PIT.