LESLIE: Now we’ve got Carol on the line from Oregon. How can we help you today?
CAROL: Well, I’ve got a problem. I should know better but I have rented to people with – who brought in a puppy.
TOM: OK. Oh, that’s terrible.
CAROL: And now I’ve got to deal with lots of urine, fecal. It’s damage that’s probably been on there too long, too deep. Gone through the carpet to the pads of the subfloor. So, my question is: can the stain ever be removed? I’m thinking I should just take everything up. My question would be what to put down new. Replace the subfloors? Solution? People have said something about KILZ and something like Zenix (ph) or something like that.
LESLIE: Well, I mean it really depends. If you even want to attempt salvaging the rug that’s there – generally, with a rental situation, you’re probably better off with a tile or a laminate floor just because of cleanability. And then let the folks bring in their own area rugs. But if you want to attempt to sort of get the stain away, get the odor away, there’s a product that I used when I was training our dog, who was untrainable for the first year. And it’s on a website called JustRite and it’s R-i-t-e.com. And it’s called 1-2-3 Odor Free.
And it’s like a series of different products. One’s a stain remover, one’s an odor remover and it sort of neutralizes through enzymes. And there’s an injector that you use to get through the carpet and into the padding and into the subfloor. And I kid you not, it works. Because there was a spot at the top of the steps that Daisy just loved and no problems to this day.
So, you might want to try that. However, if there is a lot of stuff to deal with, your best bet is probably to just pull everything off and you’re right about wanting to seal that subfloor. Because if you don’t put a primer – a good one – on top of it, whatever you put on top, get a humid day and you’re going to notice it.
TOM: Yeah, so that’s why, Carol, what you want to do is use an oil-based primer like a KILZ or a B-I-N. There are a number of different primers out there but I would use the oil-based ones for a problem like this, because they’re going to do a better job of sealing in odor.
CAROL: OK. And if I do decide to put down a rug – because this is a house I would like to sell future forward; it’s a nice house – is there a type of rug that can better be cleaned?
LESLIE: OK, yeah. It is from Mohawk and it’s a carpet that they call SmartStrand. And it’s got built-in stain-and-soil resistance that’s never, never, never going to wear off or wash off or clean off. And it feels soft. And it’s environmentally friendly because it’s made in part with a recycled plastic.
And I think it was last year at the Builders’ Show – Tom and I were at the event – and they were just launching this SmartStrand product. And they had taken carpeting and carpeted the pen of an elephant at the zoo and left it in there for a year and then took it off, cleaned it and brought a patch in and had half under the cover of glass and half out. And there was a little door that you could open up to the dirty side and you opened that up and of course, I didn’t smell just because I always do strange things like that. And it like reeked horribly. And the side that was cleaned was beautiful, clean, soft, smelled fantastic.
So, I’m not really sure about the price point but it is an amazing product and available in a lot of different looks, different piles. So I would start with Mohawk, their SmartStrand.
CAROL: OK. Thank you so much.