LESLIE: Bill in Florida has an interesting question that probably has an equally interesting story that goes with it.
How on Earth did you spill a milkshake on your television, sir?
BILL: Well, it’s not a – you know the old folks’ drink, Ensure?
BILL: OK. It’s called – and it’s a chocolate mix. And I’m sitting here on my recliner. About a week ago, I had some before I went to bed and I had about a ¼-inch back in the glass and it was on the table. And somehow, during the night, the glass went over and it hit the floor, it splattered all in front of the TV and then it splattered up onto the TV screen. As I explained, I think it’s an Emerson. I’m not sure if it is or not; I don’t have the book on it. It was given to me, the TV, about a year ago from my son, who brought it down from Pennsylvania in his van.
It’s a beautiful set. It must weigh 300 or 400 pounds on wheels.
TOM: Wow. So it’s really old, it’s really heavy and the manufacturer, you don’t think maybe they’re going to be any help with any cleaning tips on this?
BILL: I have no idea. I don’t have the book.
TOM: So, look, with the internet being what it is, what I’d first do is try to Google the set, see if there is – you’d be surprised how many owner’s manuals there are out for old appliances.
I was looking, for example, last week – I have a phone system at my house and I had – was looking for the manual on it because I needed to reprogram something and it’s 10, 12 years old. Well, wouldn’t you know it, I found it online, piece of cake. People there – apparently, there are people out there that do nothing but copy paper manuals and turn them into PDFs where you can find them online. So I’d first search for it online or try to get in touch with the manufacturer, because this is an unusual situation.
BILL: Yeah, I’ll see if I can tie down the manufacturer.
TOM: And that’s the best way to try to get to the bottom of it and make the best decision on what you can possibly use here.
Does this screen detach from the TV at all?
BILL: If it does, I don’t know how.
TOM: OK. Well, I would start by trying to find the owner’s manual, see if there’s cleaning instructions there. Get in touch with the manufacturer and take it from there, OK, Bill?
BILL: OK. I’ll do that. I appreciate your call back and I’ll follow up with that.
TOM: Well, you’re very welcome. Thanks so much for calling us at 1-888-MONEY-PIT.