LESLIE: Alright. Heading down to Texas where Robert has got a flooring question. What can we do for you today?
ROBERT: Well, I laid engineered hardwood down, about just a little under 700 square feet.
ROBERT: And the problem is is the top 3-millimeter layer is starting to peel up on a few of the boards. When I say a few, I’ve got about eight pieces where the corners are starting to peel up and then about two pieces where the actual side is starting to peel up. I would almost describe it as bubbling up.
TOM: That’s odd.
ROBERT: My question to you is: should I submit a warranty to Lumber Liquidators? Or should I wait and try to fix the problem myself?
TOM: Well, it’s not supposed to delaminate, which is what sounds like is happening here. We hear about delaminating engineered hardwood from time to time. So I would go ahead and contact the manufacturer or the retailer, in this case, and get their feedback. They’ve got technical experts that could look at this and determine what’s going on. But certainly, when you buy engineered hardwood, you shouldn’t be facing delamination, which is what sounds like happening. Is this going down – did this go down on top of a concrete floor?
ROBERT: Yes, sir. It went on top of concrete and I glued it down and I let it acclimate for actually a month-and-a-half. I was delayed on laying it.
TOM: Did the manufacturer instruct you – were there instructions on how to attach it to the concrete floor?
ROBERT: Yes, sir.
TOM: There was no leftover adhesive on the concrete that should've been removed?
ROBERT: No, sir.
TOM: And did it say to glue it down?
ROBERT: They said to glue it down and the recommended glue actually has a sealant in it.
TOM: Alright. Listen, I would reach out to them. I don’t think it should be happening.